Troubleshooting

Issue: Import fails repeatedly

• Solution: Check the Log File in Import Job Data for errors. Ensure the file format matches TalentBox requirements.

Issue: AI-generated content is inaccurate

• Solution: Refine your company profile and template settings, or use Fixed Text for more control.

Issue: Unable to find an approver

• Solution: Verify the approver’s name or ID in the system, or contact your admin to update user records.

Issue: Profile changes not saving

• Solution: Ensure you click Submit or Save for Review before exiting the Edit Profile screen.